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Raging Fans – The Southwest Airlines Way

A Lousy Southwest Flight That Left Me LUVing Them Anyway As I will no doubt say many, many times in the future…I LUV Southwest Airlines.I could go on and on as to why – and I most certainly will in future posts because they are a business model that I believe EVERY...

This Is Not Your Grandpa’s Marketplace

 In most industries, competing businesses typically compete with each other in the same ways, according to the same rules, with nearly the same products and services – and to the same exact customers.When a marketplace becomes crowded and a company wants to stand...