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Raging Fans – The Southwest Airlines Way

A Lousy Southwest Flight That Left Me LUVing Them Anyway As I will no doubt say many, many times in the future…I LUV Southwest Airlines.I could go on and on as to why – and I most certainly will in future posts because they are a business model that I believe EVERY...

When To Walk Away from It All

 A lot of us are busy. 12 hour work days and 6 or 7 day work weeks aren’t really that uncommon anymore. That’s why one of my pet peeves is people who bitch excessively about being soooo busy.Don’t get me wrong, I don’t mind someone saying, “Man! Things have been...

The 8 Qualities of People Who Crush Their Goals

If you have ever fallen short of a goal that was important to you, I know how you feel. You feel like you made your best effort, but you still fell on your face. It’s frustrating, confusing, and a blow to your ego. I get it.The problem is that it’s very easy to get...

This Is Not Your Grandpa’s Marketplace

 In most industries, competing businesses typically compete with each other in the same ways, according to the same rules, with nearly the same products and services – and to the same exact customers.When a marketplace becomes crowded and a company wants to stand...

Dropping The S-Bomb

At the bottom of this post is a photo I came across in my iPad tonight. It makes me laugh every time I look at it. Tonight it got me thinking about how the general public views salespeople.I’ve always found it amusing (and a little sad) how most people react to the...

Karma. Often Slow – Always Reliable

Someone did something nice for me today. Someone I don’t really know very well.He had no obligation to do it, and his only reason for doing it was because he thought it was the right thing to do.The world could use more people like this guy, don’t you think?Let’s talk...